Refund policy
Return and Refund Policy
At PL GLOBAL & CO., we want you to be satisfied with your purchase.
Right to Cancel
You may cancel your order and request a return within 14 days of receiving your goods, without providing a reason.
After notifying us of your decision to cancel, you must return the goods within a further 14 days.
To request a return, contact us at support@plosestore.uk with your order number and the reason for your request.
Return Conditions
Returned items should be:
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Unworn and unused, except for reasonable inspection
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In their original condition
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Returned with the original packaging, labels and accessories
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Accompanied by proof of purchase
We may reduce the refund if an item has been used, damaged or handled beyond what is reasonably necessary to inspect it.
Non-Returnable Items
Returns may not be accepted for:
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Personalised or custom-made products
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Sealed hygiene-sensitive items once opened
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Gift cards
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Items damaged through misuse or improper care
This does not affect your rights if an item is faulty, damaged or not as described.
Faulty or Incorrect Items
If your order arrives faulty, damaged or incorrect, contact support@plosestore.uk as soon as possible and include clear photographs of the item and packaging.
We will assess the issue and provide an appropriate replacement, repair or refund in accordance with applicable consumer law.
Return Shipping
Customers are responsible for return shipping costs when cancelling because of a change of mind.
PL GLOBAL & CO. will cover reasonable return costs when an item is faulty, damaged or incorrect.
Please contact us before returning anything. Return instructions will be provided by email. Items returned without prior authorisation may not be accepted.
Refunds
Once your return has been received and inspected, we will notify you by email.
Approved refunds will be issued to the original payment method within 14 days of receiving the returned goods or receiving valid evidence that they were sent back.
For a complete order cancellation, the refund includes the original standard delivery charge. Additional costs for express or premium delivery are not refundable beyond the standard delivery amount.
Your bank or payment provider may require additional time to display the refund.
Exchanges
To request a different size or colour, contact support@plosestore.uk. Exchanges are subject to product availability.
Contact
For return or refund assistance, email: