Shipping policy

Shipping Policy

PL GLOBAL & CO. processes and ships orders from Monday to Friday, excluding public holidays.

Order Processing

Orders are normally processed within 1–3 business days.

During sales, holidays or periods of high demand, processing may take slightly longer.

Estimated Delivery

Our estimated delivery timeframe is 10–15 business days after dispatch.

Delivery times are estimates and may be affected by courier delays, customs procedures, adverse weather, public holidays or circumstances outside our reasonable control.

Order Confirmation and Tracking

After placing an order, you will receive a confirmation email.

When tracking is available, shipping information will be sent to the email address provided during checkout. Tracking may require several business days to show its first update.

Delivery Information

Customers are responsible for providing complete and accurate delivery information.

PL GLOBAL & CO. is not responsible for delays or unsuccessful deliveries caused by an incorrect or incomplete address supplied by the customer.

If you notice an error, contact support@plosestore.uk immediately. We cannot guarantee that an address can be changed after processing begins.

Delayed Orders

If your order has not arrived within the estimated timeframe, contact support@plosestore.uk with your order number.

We will review the tracking information and contact the delivery provider where appropriate.

Lost or Damaged Parcels

If a parcel arrives damaged, photograph the parcel and products before disposing of the packaging.

Report damaged, missing or lost orders to support@plosestore.uk as soon as possible.

Customs and Import Charges

International orders may be subject to customs duties, taxes or import charges imposed by the destination country. Unless stated otherwise during checkout, these charges are the customer’s responsibility.